FREQUENTLY ASKED QUESTIONS

Digital Books FAQs
How do I download my digital bridge book?
After you complete your purchase, we'll send you an email with a link to download your digital book or software. You can also log into your account, go to Recent Purchases, and a download link will be among the details of this purchase of a digital ...
Why do I need to set up an account to purchase a digital book?
The Bridge Shop keeps records of all of the purchases made on our website so we require customers to register before they purchase any digital books. In case there is a problem which requires technical support, we need to have an accurate record of your...
How do I download my purchase?
As soon as you have completed your purchase, we will send you an email with easy-to-follow download instructions. If you want to download your digital books later on, log into your account, then go to My Downloadable Products. Click on the Download button...
Does The Bridge Shop only sell products for download?
No. We have a huge range of other bridge related items (regular books, software, DVDs, giftware, club supplies). Everything we sell is listed on our website.
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Shipping FAQs
How much will shipping cost?
Shipping costs from The Bridge Shop depend upon: The size and weight of your order What shipping method you choose Where possible, we will try to envelope your order to minimise the cost. If you would like to estimate the cost of shipping your...
What is the standard order fulfilment time?
We try to ship all orders placed from BridgeShop.com.au by the end of the next working day. If we anticipate a delay, then we will contact you by telephone or email.
How long does shipping take?
Delivery times depend upon: Where the parcel is being delivered  What shipping method you choose. We’re located in Sydney, Australia. While were are reluctant to make promises on behalf of our shipping partners, the timeframes they ...
How will I know my goods have been dispatched?
As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase, the delivery method you've chosen and the address to where we've sent your order. If you’ve chosen a shipping method that offers tracking...
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Jack FAQs
Can you send me a new registration code?
No, the registration code is an important part of your license and is provided once with your purchase. Please save your registration code, you'll need it when reinstalling the software. Lost your registration code? Contact us via [email protected]
Why do I get the message "The registration code can not be used for new installations"?
This error indicates our systems detected an attempt to: activate the software on more computers than allowed by your license activate software that was previously upgraded to a newer version Your license is restricted to a maximum number of computers...
Does Jack install on a PC or Netbook without a CD-drive?
Yes, you can choose between a download or a USB version.
Can I use the program on a computer that is not connected to the internet?
Yes, once the program is activated on your computer you can run it without an internet connection. Activation of the program is best done online, you'll need a one time internet connection. If, even a one time, internet connection is not possible or...
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Bridge Baron FAQs
I have an older version of Bridge Baron - how to I re-install it ?
First of all you'll need the Registration Code you received when you bought your version of Bridge Baron. Now... go to this page http://www.greatgameproducts.com/download and download the installion file.
On how many computers can I install Bridge Baron?
You can install Bridge Baron on up to three of your own computers.
Will Bridge Baron work on my phone or tablet?
Yes and No. The version of Bridge Baron we sell is only suitable for Windows or Macintosh computers. If you would prefer to play Bridge Baron on your phone or tablet, please check your phone's app store for more information.
Where do I find my Bridge Baron serial number?
As soon as your purchase of Bridge Baron is complete, our systems send you an email with download, installation and activation instructions. Included in this email is your Bridge Baron serial number. Sometimes these emails got caught by email Spam...
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Marty Bergen Lesson FAQs
Are Marty Bergen lessons refundable?
We cannot and do not offer a refund on MartyBergen lessons once they are received and activated by the customer.
Will Marty Bergen lessons work on my MAC computer?
Yes they will ! Marty's lessons run in your computer browser - so that means you can play them on any computer, tablet or smart phone.
How do I access my Marty Bergen Lessons ?
As soon as you place your order, we send the order to Marty Bergen. Within about a day or so, a member of his team will contact you via email with all the information you need to access your lesson.
Can I play my Marty Bergen lesson on multiple devices?
No - only on one computer / tablet or phone. After you order a Marty Bergen lesson, you are sent an email with activation instructions. You will receive an activation link that can only be run on one computer or browser, so take care where you activate...
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Vu-Bridge FAQs
How can I access my Vu-Bridge newsletter, quizzes, lessons or playbooks?
Once your order is complete, you can access your Vu-Bridge content by logging into your dashboard here: http://www.vubridge.fr/FR/USRegister.php Simply follow the instructions on that page to register by entering your email address. You will...
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General FAQs
How can I get help if I have a problem?
Email us at [email protected] We'll get back to you as soon as we can with help for your problem.
What is The Bridge Shop’s refund policy?
We will work with you to solve any problem you may encounter. However, if you are dissatisfied in any way, contact us via email at [email protected] and we will provide a credit or a refund depending on the nature of the problem. However...
I didn't get a confirmation email.
You should get a confirmation email after registering with The Bridge Shop or whenever you make a purchase on our site but sometimes the emails are blocked by spam filters. Please make sure that your spam filter will accept email from [email protected]
I can't log in to my account because I forgot my Customer ID and/or password.
Your Customer ID is the email address that you used when you signed up for an account. To reset your password, visit the login page and click on the Forgot Your Password link. A new password will be emailed to you.
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