I have a missing / lost order. What do I do?
If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.
- Use your tracking reference number to trace your parcel online with Australia Post or Fastway Couriers.
- Check your confirmation email to ensure your address was entered correctly.
- Check in your mailbox or under your door for an ‘Item Awaiting Collection’ card from Australia Post.
- Speak to other members of your household to see if they have collected the parcel.
- Check delivery timeframes here.
If your item is showing on Australia Post’s tracking tool and you are still not able to locate your item, please submit a missing item enquiry with Australia Post so they can investigate this further for you.
If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable, by The Bridge Shop, for loss or damage.
If your item does not appear on Australia Post’s tracking tool, please contact us so that we can investigate this further for you.