1. Our role
Australian Online Casinos publishes information. We do not hold player funds, operate gambling accounts or provide tools that can block an account. Requests to restrict play must be made to the relevant operator or an appropriate exclusion service.
This page is not a diagnosis or a counselling service. You do not need to wait for a crisis to ask for support.
2. Adults only and protecting younger people
This website’s gambling-related material is for adults aged 18 and over. Keep account credentials private, secure shared devices and use suitable parental controls. If you suspect a child is using a gambling account, contact that operator’s support team.
3. Limits and breaks
Protect money needed for essentials. If you choose to gamble, decide your spending and time boundaries beforehand; do not increase them to recover losses. Avoid gambling when your judgement is impaired or you feel distressed.
Check whether your operator offers deposit, spending or time limits, session reminders and cooling-off periods. Features vary by operator and do not make gambling risk-free.
4. Self-exclusion and blocking access
When stopping is difficult, ask the operator about self-exclusion and its coverage. Confirm which brands, products and accounts are included. A restriction with one operator may not extend to others.
BetStop is Australia’s national self-exclusion register for licensed online and phone wagering services. It is separate from an individual operator’s exclusion process. It does not cover every gambling activity, in-venue gambling or illegal online casinos.
A counsellor can help you understand available blocking options and plan additional barriers. This website cannot enrol you, verify your exclusion status or remove a restriction.
5. Recognising when gambling is causing harm
Consider seeking support if gambling is taking more time or money than you intended, affecting relationships or responsibilities, or causing ongoing worry. Borrowing to continue, hiding spending and repeatedly trying to recover losses are reasons to pause and talk to someone.
These examples are prompts for reflection, not a scored test. You can seek advice even if only one concern applies or you are unsure how to describe it.
6. Where to find support in Australia
Gambling Help Online provides free online support for people affected by gambling in Australia, including family and friends. Its online support is available around the clock.
Visit Gambling Help Online to see its current chat and counselling options, or use the National Gambling Helpline listed by ACMA: 1800 858 858.
These links go to independent services. Our fictional editorial email is not a working support channel and should not be used to request counselling.
7. Supporting someone else
You can seek advice about another person’s gambling even if they are not ready to ask for help. Gambling Help Online also supports people affected by someone else’s gambling.
If you are unsure what to do next, start with a support service rather than trying to handle the situation alone.
8. Sources and further reading
The guidance on age protection, limits and self-exclusion was informed by PokerStars Responsible Gaming and adapted for this information website. PokerStars tools belong to PokerStars; they are not functions of this website.
Australian support and exclusion details: Gambling Help Online, ACMA’s BetStop guidance and VGCCC’s explanation of coverage.
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