+61 2 9967 0644
Hours M-F 900 - 1500
Sa 930 - 1230


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Frequently Asked Questions

or search frequently asked questions:

General FAQs

How can I get help if I have a problem?
What is The Bridge Shop’s refund policy?
I didn't get a confirmation email.
I can't log in to my account because I forgot my Customer ID and/or password.
How do I set up an account?
What methods of payment do you accept?
What currency can I use on your site?
Are there any applicable taxes?
Can I see past purchases?
What currency are your prices in?

Shipping FAQs

How much will shipping cost?
What is the standard order fulfilment time?
How long does shipping take?
How will I know my goods have been dispatched?
Do you deliver internationally?
Can I track my order?
Can I pick up my order in person?
What if I no longer require the order?
What happens if my order arrives damaged?
What happens if my goods arrive late?
Can I upgrade my delivery service once the order has been dispatched?
What if my package was returned to The Bridge Shop as 'undeliverable'?
Can I deliver to a Post Office Box?
Do I need to be home for my delivery?
Can I have my order sent to another address?
I have a missing / lost order. What do I do?
How do I return my order?
What if I need to change or cancel my order?
What if I refuse delivery?
Do you ship the duplicate boards to India?

Digital Books FAQs

How do I download my digital bridge book?
Why do I need to set up an account to purchase a digital book?
How do I download my purchase?
Does The Bridge Shop only sell products for download?
What are digital books ?
Will a digital book run on a Macintosh?
What are the benefits of using a digital book?
Where can I use my digital book?
How does the digital book compare with the original printed book?
Can I print all or part of my digital book?
Can I copy the digital book?
Once I purchase a digital book, will it always be available?
Can I make backups of my digital books?
The .PDF, .ePUB and .MOBI for one price?? What's the catch?
What's the difference between the PDF format, ePUB format and MOBI format?
Which digital book format should I use?
I already bought the PDF format. Why should I get the ePUB or MOBI version?
I purchased the PDF format a while ago and the ePUB / MOBI version was just released. Can I still get the ePUB/MOBI formats?
Is there an extra charge to get the PDF, ePUB and MOBI digital book?
Are the digital Books sold on this site protected with Digital Rights Management (DRM)?
How do I load my eBook onto my reading device?

Bridge Baron FAQs

I have an older version of Bridge Baron - how to I re-install it ?
On how many computers can I install Bridge Baron?
Will Bridge Baron work on my phone or tablet?
Where do I find my Bridge Baron serial number?
It looks like the Bridge Baron I have is just a trial version

Jack FAQs

Can you send me a new registration code?
Why do I get the message "The registration code can not be used for new installations"?
Does Jack install on a PC or Netbook without a CD-drive?
Can I use the program on a computer that is not connected to the internet?
Can the program be installed on a Mac?
Does Jack install on an iPad or other tablet?
What is latest version of Jack and is it suitable for windows 10?
How do I install Jack 6?

Marty Bergen Lesson FAQs

Will Marty Bergen lessons work on my MAC computer?
Are Marty Bergen lessons refundable?
How do I access my Marty Bergen Lessons ?
Can I play my Marty Bergen lesson on multiple devices?
Can I buy the Transcript only of Marty Bergen's 'How to improve your results at Duplicate Bridge'?

Vu-Bridge FAQs

How can I access my Vu-Bridge newsletter, quizzes, lessons or playbooks?